| Frequently Asked Questions |
|
Question: I forgot my password. How can I retreive it?
Answer: Please click here for the Forgot your Password page. Put in your Org ID and User ID to have your password emailed to you.
You can also email help@qualityinteractions.org if you still have trouble retrieving your password.
|
|
Question: How can I log back into the course? I tried to register again and it said there is 'already a user associated with my User ID'.
Answer: Once you have registered, you can visit the course again by going to the learning management system website and logging in with your organization ID and the user ID and password you created when you registered. Once you are logged back in and launch the course, check marks indicate the sections of the course you have completed.
|
|
Question: I can register and login to course, but cannot launch the program. I get a blank screen with a red x in the corner. What's wrong?
Answer: This course requires the Flash plug-in, which is available for free from Macromedia. Please contact your course administrator if you require assistance with installing this plug-in.
|
|
Question: I received an error message that said the course has timed out. What should I do?
Answer: Please always log out of course by clicking the exit course button when not actively engaged in using course. If you receive an error message please exit the course and log out of the learning management system and then log back in.
|
|
Question: I completed the course, but I am unable to print my CME/contact hours letter.
Answer: Here are some things to check
- Did you enter all required fields in registration (designated in registration screen)?
- Did you complete course?
- Did you pass post test?
- Did you complete evaluation?
|